Support
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Support
QuantumIT takes customer support seriously.
Our trained and expert consultants will work with your staff to assist in properly implementing the system in the University.
It is a major business process change to go from basically manual processes to a highly automated solution. Our consultants bring expertise with InPlace and university placement processes to the project to help you achieve a smooth transition and a successful project.
QuantumIT provides ongoing support for InPlace with a fully dedicated support team. A team of 20 analysts, developers and business support consultants are dedicated full time to supporting, improving and deploying the product.
Call for assistance and you will be quickly talking to someone with the expertise to help.
Support Services includes the following:
Level 1 support will be provided by your local support team. Level 2 support will be provided by the Melbourne office On-Call Business Support:
- Placement Administrator user telephone support
- Designated point of contact
- Local Business hours, Monday-Friday
Software Support (based in Melbourne):
- Software version upgrades (including access to product enhancements)
- Application maintenance (assist with performance issues, analyse and fix faults)
- Advice on database issues such as connectivity, performance and technical matters
Software updates will be released on a regular basis. Releases will be accompanied by a summary statement of software updates and enhancements, as well as updated versions of the user guides and training manuals.
QuantumIT guarantees that any mandated Government reporting requirements on student placement activity will be delivered to supported customers at no additional cost.
For further information or to contact our staff, please go to the Contact Us page
